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22 people recommend this.
Dear Members : Throughout the year following the Futures Conference—where we met with approximately 200 member and nonmember stakeholders—IAAP leadership and staff have maintained the momentum and continued the important dialogue with you, our members. By convening focus groups, distributing surveys and compiling more research over the last 18 months, as well as commissioning several working groups, what we learned is this. In order to grow, remain relevant and support members with tools to succeed, we must reimagine and revitalize IAAP. These are the themes we heard loud and clear from the membership: Education and professional development is...
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Registration is now open for my online study groups to prepare students to sit for the March 2016 CAP and OM exams. These study groups will last for 16 weeks, beginning in November. It can be frustrating and overwhelming to work your way through all the material alone. I am here to help guide you through the process and hold your hand!!! My study groups include review of the material, helpful additional online resources, recordings of all sessions so you can participate even if the live sessions aren't convenient, general test taking tips, practice questions and more. Send me an email at iaap@mrhenterprises.com to learn more.
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4 people recommend this.
In the spirit of IAAP's core values (Integrity, Transparency, Excellence and Collaboration) I requested copies of the last four IAAP Board meeting minutes. I sincerely want to gain a better understanding of what has been discussed at these meetings, particularly pertaining the recent changes announced by the Board and I was told: " Minutes are filed at our headquarters office and are available upon in person request at the headquarters office in Kansas City, Missouri." Is there anyone in this area willing to go to Headquarters office to obtain a copy and email to me? Time is of the essence. Thank you, Joyce http://community.iaap-hq.org/Go.aspx?c=ViewDocument&DocumentKey=8d50ddcf-3ea2-4cba-a729-8852821ef39b
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Bates Numbering

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I was recently tasked with Bates Numbering a document over 400 pages. Being part of an inhouse legal department we do not have any kind of Bates numbering machine. I asked our mail room for advice, they suggested we outsource to a nearby law firm, another one of their accounts, or try Fed Ex Kinkos. The document was of a sensitive nature and I was concerned about sending it out. Adobe to the rescue! I have a full version of Adobe rather than the reader version. I scanned in all the documents in batches of 100. Adobe will add a foot or header and a page number can be inserted. The page number can also be formatted to start with a new number....
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40 people recommend this.
Many times over the last few weeks I've wondered if civility is dead at IAAP. There's an article in the upcoming issue of OfficePro where an expert in this area states that there's been a significant decline in civility in the office over the last 20 years. This does not surprise me in the least. Recently I've noticed incivility at EFAM and on the message boards. This is not to say that I haven't also noticed graciousness. I have. However I've also seen members treat one another, speakers, headquarters staff with enough incivility and rudeness, that it's time to speak out. The international board theme this year is "Be the One." It's special...
29 comments
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Feeling out of the loop? Stay up to date with all things IAAP Summit 2015 via the IAAP Blog, IAAP Edge . IAAP Summit 2015: Volunteer Recognition & Monday General Session IAAP Summit 2015: Town Hall Meeting IAAP Summit 2015: Weekend Recap Leadership Bootcamp at IAAP Summit 2015 IAAP Summit 2015 is Almost Underway!
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Can anyone help me

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Recently, I accepted a position with a large retailer as an "Office Lead" working in both the Cash Office as well as the General Office. I was extremely shocked when I was told that, along with organizing the Cash and General Offices, one of my duties was to wash the walls. When I questioned this, I was told that this would fall in the category of "other duties and projects as required." And, if I refuse to wash the walls, I can look for employment elsewhere. Am I wrong in thinking that this is not only taking advantage; but, also an unacceptable and possibly illegal request. Is there anyone that could offer me some professional and/or legal advice? I...
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12 people recommend this.
It’s with a heavy heart I write to inform the membership that Southwest District Director Michelle Spradley, CAP-OM, passed today after a sudden illness. It’s hard for me to believe, as we were together at EFAM just a few short weeks ago. Michelle joined IAAP in 2002. She was a member of the Clear Lake/NASA Area Chapter, serving as chapter president 2006-2007. She also served as TX-LA-division first vice president in 2008-2009 and TX-LA division president 2009-2011. Her most recent position was the 2012-2014 Southwest District Director. Michelle had a charismatic spirit that she brought to her volunteer positions at IAAP. Her presence at board meetings...
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13 people recommend this.
Welcome to the start of the 2014-15 year at IAAP. I’m still coming off the whirlwind of EFAM and catching up, as I’m sure many of you are as well. This year the association is embarking on a lot of change. If you haven’t already read the latest documents, they are in the web community in the IAAP Library . There is one on the dissolution information and one with information about the new structure involving branches, local area networks, special interest forums, volunteer opportunities and dates to expect more information. I felt the energy and excitement at EFAM following the announcement of the new structure. There were questions as well...
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15 people recommend this.
I have been pondering this blog posting for over a week. I’m sure you can all imagine the content that I have been considering. You might as well go to the bathroom and grab yourself a cup of coffee first if you plan to read this posting, because it’s a LONG one! Way back in 2005, I posted a forum thread in our old bulletin board system with the subject line: Serious Subject – The Future of Our Organization. I have posted my original note below for anyone who is interested to read. (The FULL Forum thread with 45 pages of responses has been posted in my Marie Herman’s Words of Wisdom folder ). Nine years ago, I was raising the...
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Originally Posted by Robert Hosking, Sept. 29, 2014 OfficeTeam and IAAP have partnered on a new research project called Office of the Future , which examines how evolving workplace trends are impacting administrative professionals. As part of this project, we recently asked more than 2,200 IAAP members how accurately their job descriptions, job titles, and salaries match what they’re actually doing at work. Curious about what we found out? Not surprisingly, 93 percent of administrative professionals surveyed felt it’s important to have a job title that accurately reflects their job duties and responsibilities. Respondents also mentioned...
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6 people recommend this.
For my inaugural message to all of you, I’m sending you my thoughts on EFAM 2013 in Anaheim. Saturday, July 27, 2013 Energized! That's the word I choose to describe the opening day of EFAM 2013. From the energized Leadership Bootcamp; through the synergy of the First- timers' Orientation; Town Hall Meeting Q&A dialogue; and finally, enveloped in the high- energy of nineteen—yes nineteen—divisions participating in the Evening of Welcome dance contest. This is the sixteenth EFAM (formerly Convention) I've attended and it never disappoints me. Aside from the hectic schedule of events within the event, my interaction with the attendees and members...
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19 people recommend this.
"I am personally convinced that one person can be a change catalyst, a 'transformer' in any situation; any organization. It takes vision, initiative, patience, respect, persistence, courage, and faith to be a transforming leader." – Steven Covey, author, Seven Habits of Highly Effective People. ( Submitted by Dewoun Hayes, VIP chapter installation, June 12, 2014.) Thank you Dewoun for providing the exact, right message for my final president’s message. As I write, my mind is flooded with all the great experiences, both created and unexpected, that occurred during my term. How fortunate I am to have led with an outstanding board of directors...
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18 people recommend this.
As I write this month’s President’s Message, I find it necessary to seek the wisdom of a leader who I admire and respect. Golda Meir, late and former prime minister of Israel, once said: “I can honestly say that I was never affected by the question of the success of an undertaking. If I felt it was the right thing to do, I was for it regardless of the possible outcome.” Thank you, Golda. You never cease to disappoint and took the words right out of my mouth. Let me back up eighteen months – no, two years to EFAM 2012. Delegates and members voiced concern that IAAP did not have a strategic plan in place (although the association did have a process...
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2 people recommend this.
Dear Friends, As always when I write to you, I do my best to share ME with you. Sometimes that is a good thing, and sometimes, perhaps not so much! :-) I pride myself on the fact that due to my membership in IAAP, I have a vast network that I can call upon to answer any question in a few hours - and I am proud to say that the members of my IAAP-network have NEVER let me down. I love learning the cutting edge tips and tricks of the latest computer software packages from my peers - lately I've heard so much about what Microsoft OneNote can do, that I felt that I really needed to actually get some "up close and personal time" with the software....
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4 people recommend this.
This is my final message to the membership before my term as president ends. It’s been an exciting and fulfilling year. I appreciate each and every member. Thank you for sticking with us as we have been navigating the new IAAP structure. Our 29 Branches are up and running. You can now access their websites . We officially have 144 new Local Area Networks. You can find more information about the LANs on the Branch website. You can also find out about any other events taking place within the Branch areas, such as Connections and Cocktails events. I’m very excited to see this all come together. Speaking of Connections and Cocktails, if you haven’t visited...
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May President's Message

17 people recommend this.
I remember several years ago when I was in a division leadership role, a past international president said something that I interpreted incorrectly. I took offence to the written message and what was said. But it didn't end there. She picked up the phone in an attempt to clear up the misunderstanding. We were able to resolve the issue and move on. I learned that jumping to a conclusion, picking up an offence—that wasn't the way to resolve an issue or create good working relationships. I'm careful at work, at home and at IAAP to think before I speak or write or post. Last fall I touched on civility in a message. I'm writing about this issue again...
10 comments
11 people recommend this.
My husband and I were recently in the airport security line, when suddenly a small hand entered mine. When I looked down, there was a munchkin, who I subsequently learned was three years old. His is name was Francisco. I guess as a past pre-school teacher, I have that “look;” whatever that is. As the line inched forward, he was ready, willing and able to have a conversation. He was wearing an information tee shirt that was the best I’ve seen in a long time and it fit his age category perfectly—EAT. PLAY. SLEEP. REPEAT. The perfect philosophy for a three-year old, as he confirmed that’s what consisted of his every day. Except this day he was...
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3 people recommend this.
Summer is coming to an end. My favorite season, fall, begins in a few weeks. Where did the month of August go? My first month as board president began in slow motion, as we all tried to comprehend the sudden loss of Michelle Spradley, CAP-OM. Michelle—always smiling—was such an asset to the board, as well as the members and IAAP. She was dedicated, cared deeply about the association, was empathic toward the members, and never failed to light up the room. It’s difficult for all of us to comprehend or understand that she’s truly gone. However, knowing Michelle, the best action we can demonstrate is to continue the road to relevance IAAP embarked upon...
2 comments
14 people recommend this.
To Division and Chapter Presidents, Vice Presidents and Presidents-elect: “Judie, remember, enjoy your term as board president. It goes by so quickly,” Karlena Rannals, CAP-OM, immediate past president, said to me last year at EFAM 2013. How right she was in preparing me to wake up this morning and begin writing my next-to-last President’s Message. The time did indeed fly by. Where did that time go? Do I wish it were not almost over? Of course; however, I would not change one single moment of the entire process. Besides, it’s not over quite yet. My priority list is still an arm’s length long and emails keep piling into my inbox with...
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